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National Sun Yat-sen University
Management Information Systems

 Contact details
Contact personDr. Jack Hsu
Associate Professor 
Street70 Lienhai Rd. 
Address 80424 - Kaohsiung (Taiwan) 
EmailShow Email
 Organisation details
Employees (in Depart.)11-25 
Organisation TypePublic Body 
 Research Focus

 Fields of activities:
» Psychology
» Business and Management
» Family and consumer service

 Brief description of your activity focus
Project management, electronic commerce, and service science

 Details about Expertise / Competences / Technologies
One of my research interests focuses on issues in information system development project management:
team management, knowledge management, user management, and risk management.
Recently, I am also interested in electronic commerce and service science. I largely focus on the value-
based concept and expectation-disconfirmation theory . I explored the values offered by contemporary
social media and tried to understand the driver of switching behaviour. Currently, I am conducting several
research projects related to exploring the effect of unexpectedness (in addition to the confirmation of
expectedness) and the role of justice in service failure recovery. More interesting, I investigate those issues
from an asymmetric effect perspective.
 Research Activities

 EU Framework Programme related activities:
» Changing role of knowledge throughout the economy
» Societal trends and lifestyles

 International and national projects beyond EU Framework Programme
1. Risk management issues, Information System Development Project Management, with Dr. Lars P. Linden in
Florida, USA.
2. Leadership management issues, Information System Development Project Management, with Dr. Yuzhu in
Massachusetts, USA.
3. Team management issues, Information System Development Project Management, with Dr. Gary Klein in Colorado
Spiring and Dr. Carol Saunders in Florida, USA.

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    2013-12-27 / 2014-09-19

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